Industry Trends
Banks typically tiptoe around artificial intelligence. Regulators demand explainability. Employees fear replacement. Customers worry about losing human service. Most financial institutions run careful pilots, wait for results, then cautiously expand—if at all. DBS India started deploying AI in 2014, years before ChatGPT made generative tools ubiquitous. The bank used algorithms to predict employee attrition, map [...] The post How DBS India built AI into banking—years before the hype appeared first on HR Katha .