About
Dedicated and hardworking F&B Executive with extensive experience in restaurant operations and customer service. Proven ability to manage staff, resolve complaints, and ensure compliance with food safety policies while maintaining high standards of hygiene and guest satisfaction.रेस्टोरेंट संचालन और ग्राहक सेवा में व्यापक अनुभव के साथ समर्पित और मेहनती एफ एंड बी कार्यकारी। कर्मचारियों का प्रबंधन करने, शिकायतों का समाधान करने और खाद्य सुरक्षा नीतियों के अनुपालन को सुनिश्चित करने की सिद्ध क्षमता, जबकि स्वच्छता और मेहमान संतोष के उच्च मानकों को बनाए रखते हुए।
Contact
Experience
F&B Executive
Pravasa Hotels
2025 – Present
Managed daily restaurant operations, ensured excellent guest service, coordinated staff, handled billing and inventory, maintained hygiene standards, resolved complaints, supported sales growth, and ensured compliance with food safety policies.
Senior Captain
Regenta Central Herald
2022 – 2023
Coached team members on food safety and sanitation processes, customer service, menu education, and up-selling techniques to drive revenue.
Senior Captain
TATVA
2017 – 2022
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Captain
The Serai Resort
2016 – 2017
Maintained detailed inventory of bar supplies and stocked work areas. Increased revenue by promoting additional products and assisting with beverage menu.
Trainee Captain
Fortune Select Grand Ridge
2015 – 2016
Maintained detailed inventory of bar supplies and stocked work areas. Resolved escalated customer complaints to maximize satisfaction and loyalty.
Trainee Captain
Hotel Kala Sagar
2015 – 2016
Handled guest complaints and promoted positive dining experience for restaurant customers by maintaining pleasant attitude in situations.
Senior Steward
Royal Orchid Central
2011 – 2012
Improved customer service feedback scores through outstanding service.
Training Steward
Aalankrita Resorts
2010 – 2010
Effectively multitasked within fast-paced environment.
Job Trainee
Hotel Suryaansh
2010 – 2010
Attended training sessions and meetings to learn new information and develop personal skills. Developed essential skills and techniques through diligent practice.
Education
B.Com
Haladia College · Accounting & Finance
C.H.S.E
Banki College · Accounting & Business Management
High School Diploma
IHM Bhubaneswar
10th
MB Bidyapitha
Skills
Supervision & LeadershipProblem ResolutionPlanning & OrganizingMicrosoft OfficeActive ListeningTeam ManagementGood Work EthicTraining & DevelopmentFriendly, Positive AttitudePOS & Billing SystemsCash HandlingGuest Focused Service AttitudeCalm Under PressureTeam CoordinationCustomer Service