Retention Specialist

Retention \& Renewal Specialist

Hobfit · Faridabad, Haryana (Onsite)

Role Description

We are looking for a Retention \& Renewal Associate who can drive customer retention, renewals, and revenue expansion. The ideal candidate has strong experience in sales, inside sales, renewals, upselling, or plan upgrades. S/he is comfortable handling complex clients, difficult conversations, and ambiguity in a fast-paced startup environment.

Key Responsibilities

• Own the end-to-end renewal and retention lifecycle for assigned customers.
• Proactively engage customers to identify renewal risks, understand needs, and prevent churn.
• Drive renewals, plan upgrades, upselling, and cross-selling.
• Handle pricing negotiations, objections, escalations, and complex customer situations.
• Build strong relationships with key customer stakeholders and decision-makers.
• Identify customer pain points and work cross-functionally to drive effective resolutions.
• Maintain a constant renewal pipeline and ensure timely follow-ups and closures.
• Consistently achieve monthly/quarterly revenue and retention targets.

KRAs: Customer Feedback \| Service Resolution \| Renewals \| Retention \& Winback \| Customer Engagement \| Tracking \& Reporting

Requirements

• 2+ years of experience in sales, inside sales, account management, renewals, retention, or customer success.
• Proven experience in renewal, retention, upselling, and plan upgrades.
• Strong track record of achieving revenue/sales targets.
• Excellent negotiation, objection handling, communication, and closing skills.
• Ability to manage complex clients, escalations, and high-stakes conversations.
• Strong problem-solving and decision-making ability.
• Comfortable working in a high-growth, high-performance startup environment.

Key KPIs: Renewal Rate \| Gross Revenue Retention (GRR) \| Churn Rate \| Renewal Revenue \| Upgrade Revenue \| Renewal Conversion Rate \| Renewal Pipeline Coverage \|Target Achievement

Compensation and Benefits

CTC upto 4.8 LPA + Performance-Based Incentives

Pay

₹35,000.00 - ₹40,000.00 per month

Benefits

• Leave encashment

Work Location

In person