Customer Support Executive (CSE)

Career Catalyst Ascend · Surat

वेतन₹20,000महीना, जैसा लिखा है

कहाँSuratGujarat

प्रकारPart time

Posted14 Oct11 दिन पहले, SimplyHired से

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जो skills माँगे हैं27 लिखे हैं

Accounting systemsTechnical troubleshootingMaster's degree – MarketingEmail communicationTechnical support via phoneInbound customer enquiry call handlingBasic service issue troubleshootingPhone communicationMaster of Business Administration – MarketingClient enquiry handlingInbound voiceB.ComMaster of Business Administration – FinanceBachelor's degree in business administrationFinanceMaster's degreeM.ComClient servicesBBABusiness AdministrationClient communication skillsTechnical support via emailMBAEscalation handlingClient educationCommunication skillsClient interaction via phone calls

इस job के बारे में

Job Summary

The Customer Support Executive provides technical and functional support to customers, resolves software-related queries, and ensures a smooth customer experience.

Key Responsibilities

Handle customer queries via phone, email, or remote support.

Resolve software-related issues.

Guide customers on software usage.

Escalate complex issues when required.

Maintain support records and ensure timely resolution.

Qualification

B. Com / M. Com / BBA / MBA (Finance/Marketing & Preferred B. Com)

Experience

1–3 years of experience in Customer Support.

Skills

Excellent communication skills.

Problem-solving ability.

Basic knowledge of accounting software is an advantage.

Customer-centric approach.

Pay: From ₹20,000.00 per month

Benefits

Cell phone reimbursement

Health insurance

Paid sick time

Paid time off

Provident Fund

Ability to commute/relocate

Vesu, Surat, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education

Master's (Preferred)

Experience

Customer Support Executive: 3 years (Required)

Location

Vesu, Surat, Gujarat (Required)

Willingness to travel

25% (Preferred)

Work Location: In person

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