Support Engineer – AI/ML & Education ERP

Support Engineer – AI/ML & Education ERP

Company

iCloudEMS

Location

Remote / Work From Home

Employment Type

Full-Time

Experience

Freshers / 0–1 Year

About iCloudEMS

iCloudEMS is an Education ERP platform that helps universities, colleges, and educational institutions manage academic and administrative operations through integrated digital solutions.

We are looking for a motivated Support Engineer with an interest in AI/ML technologies to support clients using the iCloudEMS Education ERP platform. The ideal candidate should have basic knowledge of SQL/MySQL, web applications, troubleshooting, and AI/ML concepts, along with strong communication and problem-solving skills.

Key Responsibilities

Provide first-level technical support through phone, email, and ticketing systems.

Troubleshoot issues related to Admissions, Academics, Finance, HRMS, LMS, and Online Examination modules.

Perform basic SQL/MySQL queries for data validation, troubleshooting, and issue analysis.

Reproduce reported issues and coordinate with QA and Development teams for resolution.

Test software functionality and verify bug fixes.

Analyze API/web application issues and escalate complex technical problems.

Assist with AI-powered features, AI/ML tools, and automation workflows where required.

Support testing and validation of AI/ML-based features and applications.

Create support documentation, FAQs, user guides, and knowledge-base articles.

Assist with client onboarding, product demonstrations, and user training.

Maintain clear communication with clients and ensure timely issue resolution.

Continuously learn new ERP, AI/ML, database, and web technologies.

Required Skills

Bachelor's degree in Computer Science, IT, BCA, MCA, B.Tech, or related field.

Freshers or candidates with 0–1 year experience can apply.

Basic knowledge of SQL/MySQL and relational databases.

Basic understanding of web applications, APIs, and troubleshooting.

Basic understanding of AI/ML concepts, Generative AI, or LLMs.

Strong analytical and problem-solving skills.

Good verbal and written communication.

Ability to understand technical problems and explain solutions clearly.

Willingness to learn AI/ML and emerging technologies.

Preferred Skills

Basic knowledge of PHP, HTML, CSS, and JavaScript.

Familiarity with OpenAI/LLM APIs, ChatGPT, prompt engineering, or AI tools.

Basic knowledge of Python and AI/ML libraries is an advantage.

Familiarity with ERP/EdTech applications.

Knowledge of ticketing/helpdesk systems.

Basic understanding of REST APIs and web services.

What You'll Gain

Hands-on experience with a real-world Education ERP platform.

Practical exposure to SQL, databases, APIs, web applications, and troubleshooting.

Exposure to AI/ML, Generative AI, LLMs, and AI-powered ERP features.

Experience working with Support, QA, Development, and Implementation teams.

Client communication and enterprise software experience.

Long-term career growth and learning opportunities.

Benefits

Full-Time Employment

Permanent Work From Home

Learning and development opportunities

Exposure to Education ERP + AI/ML technologies

Collaborative work environment

Career growth opportunities

Compensation

As per company norms

Why Join iCloudEMS?

Join iCloudEMS to work on a real-world Education ERP platform while gaining practical experience in technical support, SQL, web technologies, AI/ML, and enterprise software. This role is ideal for candidates who want to build a strong foundation in both technical support and emerging AI technologies.