OPD Coordinator cum Telecaller

Key Responsibilities

Receive and guide patients and their attendants in the OPD

Coordinate between patients, doctors and the front desk to keep OPD flow smooth

Handle patient registration, appointment scheduling and token management

Make outbound calls for appointment reminders, follow-ups and patient feedback

Answer inbound calls and resolve patient queries politely

Maintain accurate patient call records and daily reports

Give information about doctors, departments, timings and services

Requirements

2-3 years of experience as an OPD Coordinator, Telecaller, Front Office Executive or in a similar role (hospital or healthcare experience preferred)

Excellent communication skills in Hindi and English

Good phone etiquette and a polite, patient attitude

Basic computer knowledge (MS Office, hospital software or HMS)

Ability to multitask and work in a fast-paced environment

Work Location

In person