Operations Staff (SCP)

Job Title- Operations Staff

Function- Operations

Reports To- Inbound Shift Incharge/Outbound Shift Incharge

Location- SCP

Travel Required- 25%

About DHL Blue Dart Express India

Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.

Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.

We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour.

If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.

Position Overview

The Senior Ops Staff is responsible for executing and supporting day-to-day operational activities across Blue Dart's Service Centres, Hubs, Warehouses and Processing Units while ensuring high standards of shipment accuracy, operational productivity and service quality.

In addition to performing operational processing activities, the role supports Shift In-charges by assisting in work allocation, coaching newly inducted employees, handling operational exceptions and ensuring adherence to Blue Dart's Standard Operating Procedures. The incumbent plays an important role in maintaining operational discipline, supporting service commitments and driving consistent execution across operational workstations.

Job Purpose

To ensure efficient shipment processing and operational execution by maintaining high levels of productivity, quality, safety and operational compliance while supporting the Shift In-charge in achieving daily operational objectives and mentoring junior operations team members.

Key Roles & Responsibilities

Operations Execution

Perform receiving, segregation, sorting, scanning, bagging, tagging and shipment processing activities across operational workstations.

Support loading and unloading of shipments while ensuring safe material handling practices.

Ensure accurate shipment routing and prevent operational errors and mis-sorts.

Perform shipment reconciliation and manifest verification.

Support operational continuity during peak volumes and contingency situations.

Data Entry & Operational Documentation

Perform operational data entry and shipment updates using company systems.

Ensure timely and accurate processing of operational transactions.

Verify shipment labels, manifests and shipment documentation.

Maintain accurate operational records and report discrepancies immediately.

Support inventory and shipment reconciliation activities.

Operational Quality & Process Excellence

Ensure compliance with Blue Dart Standard Operating Procedures across all operational activities.

Perform quality checks to minimise shipment handling errors and operational exceptions.

Identify opportunities for improving operational efficiency and workflow.

Support implementation of operational improvement initiatives.

Ensure high standards of operational accuracy and productivity.

Coaching & Team Support

Assist newly inducted Ops Staff during on-the-job training.

Share operational best practices and promote adherence to SOPs.

Support Shift In-charges in coordinating daily operational activities.

Assist in balancing workload across operational workstations during peak periods.

Promote teamwork and collaboration across the operations team.

Safety, Security & Compliance

Follow all operational safety standards and Blue Dart security procedures.

Ensure safe handling and movement of shipments.

Report operational incidents, damaged shipments or unsafe conditions immediately.

Promote a culture of workplace safety and operational discipline.

Ensure compliance with statutory and operational requirements.

Workplace Discipline & Brand Representation

Maintain high standards of personal grooming, hygiene and professional appearance.

Wear the prescribed Blue Dart uniform and identity card while on duty.

Demonstrate professionalism, punctuality and operational discipline.

Maintain a clean and organised work area.

Represent Blue Dart's values through positive behaviour, teamwork and commitment to operational excellence.

Continuous Improvement

Participate in operational reviews and team briefings.

Support implementation of new operational processes and technology.

Share improvement ideas to enhance operational productivity and service quality.

Contribute towards continuous improvemen