SERVICE COORDINATOR EXECUTIVE- FACILITY & SERVICED APARTMENT (HOUSE MAINTENANCE)

Job Responsibilities

Summary Description

The Service coordinator will provide specialized services to Tenancy Management(House Maintenance) department including’ review and approval of work request; prepare estimates of time and material required to accomplish the job; determination and assignment of proper work, operate and manage a computerized database of all calls and work schedule keep with client inform the work plans and status of ongoing work & Ensuring timely/best solutions to client issues and co-ordinates with client and workers.

Receive inbound calls from customers

Answer client’s questions, as well as question participants to obtain full understanding of what information/work is being requested.

Document all calls with regards to participant

Follow-up with clients and Workers

Provide quality customer service on every call.

Communicate clearly and effectively with Clients

Promote teamwork and helpline number

Inspects work performed by departmental staff or by contractors to ensure compliance with job specifications and as per the standards.

Regular interactions with key clients to know the feedback

Manage relationships with existing clients.

Ensure all internal reports queries and solutions prepared and submitted on time.

Respond to and follow up enquiries/issue using appropriate methods.

Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of AMC & maintenance and sustainable relationships

Skills

Candidates should be from preferably from Facilities, Services Industry and call centres with at least 3 years’ experiences

Ability take ownership for their needs

Ability to meet the expectations of the customers

Good interpersonal skills to form effective working relationships with people at all levels.

Candidate should have pleasing personality with good communication skills (Verbal & Written).

Well Versed with Specially in MS-Office