Customer Relationship Executive

BLB Limited · Delhi

वेतन₹30,000–35,000महीना, जैसा लिखा है

कहाँDelhi

प्रकारFull time

Posted24 Oct3 दिन पहले, SimplyHired से

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जो skills माँगे हैं59 लिखे हैं

Order fulfilment coordinationCustomer records maintenanceCustomer complaint handlingAfter-sales serviceOrder status updatesCustomer relationship buildingEmail communicationInbound customer enquiry call handlingCoordination with sales teamsPhone communicationDigital register maintenanceClient detail updatesData entry in ExcelEnterprise SoftwareOperations coordinationWriting skillsLead list managementClient enquiry handlingCustomer collection follow-upBack office operationsB.ComCross-departmental liaisonEnglishClient relationship developmentBack office processingClient data maintenance in CRMAfter-sales issue resolutionLocal languageBachelor's degree in business administrationHandling dissatisfied clientsSales order documentationCustomer payment remindersLead management systemsRecords managementSales quotingStakeholder coordinationClient servicesBBAOrder assistanceSales management systems proficiencyB2BClient status updatesBusiness AdministrationLogistics order managementCRM system proficiencyProductivity softwareHindiClient communication skillsAccount managementProfessional phone etiquetteInternal team coordination for issue resolutionBillingCommunication skillsSales follow-upClient liaisonTeam coordinationAfter-sales follow-upClient interaction via phone callsCustomer data entry

इस job के बारे में

Job Description – CRM Executive / Customer Relationship Manager

Job Location: Rithala, Delhi
Job Type: Full-Time
Experience: 3–5+ Years
Department: Client Support & Sales Operations
Salary: ₹30,000 – ₹35,000 per month
Working Hours: 9:00 AM to 7:00 PM

About the Role

We are looking for an experienced and proactive CRM Executive to manage client relationships, order processing, customer queries, and sales coordination. The candidate should have strong communication skills and the ability to coordinate with internal teams to ensure smooth order execution and customer satisfaction.

Key Responsibilities

Handle client communication through calls, emails, and messaging platforms.

Coordinate order processing, billing, production, and dispatch updates.

Maintain customer databases, order records, and leads in CRM software or Excel.

Resolve customer complaints and handle client queries professionally.

Follow up on pending payments in coordination with the accounts team.

Support sales activities, quotations, lead tracking, and post-sales services.

Qualifications & Requirements

Graduate in any discipline (B.Com, BBA, or equivalent preferred).

3–5+ years of experience in CRM, customer relationship management, or sales coordination.

Experience in B2B manufacturing, trading, or jewelry/chains businesses preferred.

Good knowledge of MS Excel and CRM software.

Excellent verbal and written communication skills in Hindi and English.

Strong coordination, problem-solving, and client-handling skills.

Pay: ₹30,000.00 - ₹35,000.00 per month
Work Location: In person

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