Salon Manager

JOB DESCRIPTIONSalon Manager – Wynn Salon & Spa

Location

Dadar West, Mumbai

Department

Salon Operations & Management

Reporting to

Management

Job Purpose

To manage the day-to-day operations of Wynn Salon & Spa, ensure excellent customer service, lead the salon team, and drive revenue through service sales, packages, memberships, and customer retention.

Key Responsibilities

Salon Operations

Manage daily salon and spa operations and ensure smooth functioning.

Maintain cleanliness, hygiene, discipline, and service quality.

Ensure appointments are managed efficiently and waiting time is minimised.

Monitor stock, product usage, and inventory requirements.

Team Management

Supervise salon staff, hairstylists, beauticians, therapists, receptionists, and support staff.

Manage staff attendance, punctuality, grooming, and work schedules.

Assign duties, monitor performance, and ensure team discipline.

Coordinate staff training and improve service standards.

Sales & Revenue Generation

Achieve monthly sales and revenue targets.

Encourage customers to purchase service packages, memberships, and retail products.

Promote premium services, hair treatments, skin aesthetics, spa services, and seasonal offers.

Follow up with existing customers to encourage repeat visits.

Generate leads, convert enquiries into bookings, and improve customer retention.

Track daily sales, staff performance, and service-wise revenue.

Customer Experience

Ensure every customer receives a premium and personalised experience.

Handle customer complaints and resolve issues professionally.

Build long-term customer relationships and encourage reviews and referrals.

Monitor customer feedback and take corrective action when required.

Reporting & Administration

Maintain daily sales, attendance, appointment, and inventory records.

Submit daily sales updates and monthly performance reports to management.

Coordinate with the marketing team for promotions, campaigns, and lead conversion.

Ensure salon policies, billing procedures, and operational standards are followed.

Required Skills & Qualifications

Previous experience in salon, spa, beauty, hospitality, or retail management.

Strong communication, leadership, and customer-handling skills.

Good sales ability and a target-oriented mindset.

Basic knowledge of billing, inventory, Excel, and reporting.

Ability to motivate a team and manage multiple responsibilities.

Key Performance Expectations

Achievement of monthly revenue and sales targets.

Growth in package sales, memberships, and retail product sales.

Improved repeat bookings and customer retention.

High customer satisfaction and positive reviews.

Effective staff management and smooth daily operations.

Minimum wastage, proper inventory control, and accurate reporting.

Ideal Candidate: A proactive, disciplined, customer-focused manager who can run the salon independently, motivate the team, and consistently grow Wynn Salon & Spa's business.

Pay

From ₹35,000.00 per month

Work Location

In person