Client Support Executive / Backed executive

Cortexa Private Limited · Noida

वेतन₹18,000–30,000महीना, जैसा लिखा है

कहाँNoidaUttar Pradesh

प्रकारFull time

Posted24 Oct3 दिन पहले, SimplyHired से

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जो skills माँगे हैं35 लिखे हैं

Customer records maintenanceComputer operationCustomer relationship buildingEmail communicationInbound customer enquiry call handlingPhone communicationDigital register maintenanceClient detail updatesAssistance experience in the technology industryComputer literacyOperations coordinationSpreadsheetsWriting skillsClient enquiry handlingInbound voiceBack office operationsClient record-keeping practicesInternal team coordination for query resolutionCross-departmental liaisonBack office processingClient servicesCustomer relationship managementRecords creationProductivity softwareClient communication skillsDocumentation handlingCross-functional collaborationProfessional phone etiquetteInternal team coordination for issue resolutionCommunication skillsClient liaisonTeam coordinationCross-functional communicationClient interaction via phone callsCustomer data entry

इस job के बारे में

Client Support & Backend Executive

Job Location: Noida, Uttar Pradesh
Industry: IT / Software
Experience: 1–3 Years
Job Type: Full-Time, On-Site

Job Summary

We are looking for a customer-focused and detail-oriented Client Support & Backend Executive to join our team in Noida. The ideal candidate should have excellent communication skills, basic computer proficiency, and the ability to handle customer queries, maintain accurate records, and manage day-to-day backend operations efficiently.

Key Responsibilities

Handle customer queries through phone calls, emails, and other communication channels.

Provide timely responses and resolve customer issues professionally.

Manage backend operations, data entry, and customer database maintenance.

Maintain accurate records, documentation, and reports.

Coordinate with internal teams to ensure smooth workflow and timely issue resolution.

Follow up with customers regarding pending queries and requests.

Ensure a high level of customer satisfaction and service quality.

Perform daily administrative and operational tasks as assigned.

Required Skills & Qualifications

1–3 years of experience in customer support, client servicing, backend operations, or a similar role.

Excellent verbal and written communication skills.

Basic computer knowledge and proficiency in MS Office, especially Excel and Word.

Good data entry, documentation, and record-management skills.

Strong problem-solving and customer-handling abilities.

Attention to detail and the ability to manage multiple tasks.

Ability to work independently as well as in a team.

Preferred Candidate Profile

Candidates with experience in IT services, software companies, customer support, or backend operations will be preferred.

Salary: Up to ₹30,000 per month, depending on experience and skills.

Interested candidates are encouraged to apply with their updated resume.

Pay: ₹18,000.00 - ₹30,000.00 per month
Work Location: In person

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