Patient Care Coordinator

Job description Gynepedia Women Wellness Clinic is a new women's-health polyclinic in Lake Gardens, Kolkata, led by Dr Ushasi Mukherjee. We are looking for an Appointment & Clinic Operations Manager to run the front desk and day-to-day patient flow. ROLE & RESPONSIBILITIES - Manage the doctor's appointment calendar and OPD queue; confirm, remind and reschedule patients by phone and WhatsApp - Patient registration, billing and collections; daily cash / UPI tally - Book scans and lab tests, coordinate sample pickup and reports with our partner lab - Patient follow-ups and reminders (antenatal visits, test results, review appointments) - Handle patient queries and complaints politely at the front desk - Keep the reception and waiting area organised; coordinate with clinic assistants and housekeeping - Share a simple daily report (appointments, footfall, collections, pending follow-ups) PREFERRED CANDIDATE PROFILE - 1+ years in front office / appointments / patient coordination / billing at a clinic, hospital or diagnostic centre - Fluent in Bengali and English; Hindi is a plus - Comfortable with computers, Excel, WhatsApp Business and billing / appointment software - Polite, organised and calm with patients - Lives in or near South Kolkata