People Operations Specialist

Bengaluru, India

About Ushur

Ushur delivers the world's first Customer Experience Automation platform built specifically for regulated industries. With guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services, and insurance.

Founded in 2014 and headquartered in Santa Clara, California, Ushur is backed by Third Point Ventures, Tiger Global, 8VC, Iron Pillar, Aflac Ventures, and Pentland Ventures, with a sizable Fortune 500 customer base. Our Bengaluru office is one of two principal locations and is central to how the company is built and run.

We build AI agents for regulated enterprises, and we run our own operations the same way.

About Ushur | Ushur Platform

Role Details

Title

People Operations Specialist

Experience

5–7 years

Location

Bengaluru, India

Work Mode

Hybrid

Reports To

Director, People Operations

About the Role

We are looking for a hands-on People Operations Specialist to independently manage and continuously improve HR operations for Ushur's India organization, working closely with our global People and Operations teams. You'll own the day-to-day: payroll inputs, benefits, onboarding and exits, HR systems, recruitment operations and employee support. You'll also make that work better. When you see a manual process, you'll simplify it, automate it, or turn it into self-service, using AI and automation where they help, with care for employee data. You'll build and improve these workflows yourself, not just identify them.

AI-Native Operations

At Ushur, we believe modern People Operations should be increasingly intelligent, automated, and employee-centric. You will actively explore how AI, automation, and better system integration can improve the quality and efficiency of HR operations.

Identify repetitive, manual processes and implement practical automation.

Improve employee self-service through digital workflows, knowledge resources, and intelligent assistance.

Leverage AI tools for appropriate administrative, analytical, reporting, and recruitment-support activities.

Measure improvements in turnaround time, data accuracy, employee experience, and manual effort.

Apply human oversight, privacy safeguards, and sound judgment, particularly when handling confidential employee information or supporting people-related decisions.

We value practical improvements that deliver measurable results, not technology adoption for its own sake.

Responsibilities

Payroll and Statutory Compliance

Independently manage monthly payroll inputs, validation, reconciliations, and coordination with Finance and payroll partners.

Administer full and final settlements, including applicable notice-period adjustments, leave encashment, gratuity, and recoveries.

Manage employee tax declarations, investment proofs, Form 16, and payroll-related queries.

Implement approved changes to compensation structures, payroll policies, and statutory requirements.

Maintain accurate employee, compensation, attendance, and leave records.

Benefits and Vendor Management

Administer employee benefits, including health insurance, life insurance and wellness programmes.

Coordinate enrolments, changes, claims support and benefits queries.

Prepare annual benefits reviews and renewals using data analysis, vendor comparisons and recommendations.

Manage relationships with insurers, brokers and other partners, monitor service quality, and coordinate the related admin and invoicing.

Onboarding and Offboarding

Manage onboarding from pre-joining documents through orientation and HR systems setup, so every new hire has a consistent, welcoming start.

Coordinate lifecycle changes, including transfers, promotions, compensation updates and documentation.

Manage offboarding

exit documents, clearances, F&F coordination and benefits transitions.

HR Systems and Data

Administer our HRIS and applicant tracking system: records, workflows, reporting and data integrity.

Configure, build and improve HR workflows, approvals and self-service, and fix them when they break.

Build and maintain operational reports and dashboards that support decisions.

Respond to employee queries on policies, benefits, documents and HR processes, and prepare employment letters and verifications.

Hiring Operations

Manage end-to-end recruitment operations: job postings, sourcing, initial screening, interview coordination, offers and background verification.

Coordinate interviews and candidate communication across distributed teams.

Keep the applicant tracking system and hiring reports accurate, and improve the candidate experience.

Compliance, Audits and Calendars

Coordinate HR compliance activities, statutory reporting, POSH-related administration, and required employee training.

Maintain appropriate records and documentation to support internal and external audits.

Maintain key People Operations calendars, compliance deadlines, and recurring administrative processes.

Performance, Engagement and Recognition

Support performance review cycles, compensation administration, and employee recognition programmes.

Coordinate employee engagement initiatives, feedback surveys, and related activities.

What Success Looks Like

By Day 90

Build a strong understanding of Ushur's HR processes, systems, policies, and stakeholders.

Independently manage core People Operations activities with accuracy and reliability.

Establish effective working relationships across India and global teams.

Identify and prioritize opportunities to simplify or automate existing processes.

By Month 12

Demonstrate consistent accuracy, timeliness, and compliance across core HR operations.

Improve operational efficiency and the employee experience through measurable process improvements.

Implement meaningful automation or self-service enhancements.

Build scalable, well-documented processes that support organizational growth.

Qualifications

Essential

A degree in Computer Science, Engineering, IT