Guest Service Associate - Front Office

Key Responsibilities

Welcome guests and ensure a warm, professional check-in and check-out experience.

Handle guest reservations, room allocations, and billing procedures.

Respond to guest queries, requests, and complaints promptly.

Coordinate with Housekeeping, F&B, and other departments to ensure guest satisfaction.

Maintain accurate guest records and update information in the hotel management system.

Handle telephone calls, wake-up calls, and guest inquiries efficiently.

Follow hotel policies, security procedures, and service standards.

Qualifications & Experience

Diploma or Degree in Hotel Management or a related field preferred.

Freshers or candidates with relevant hotel experience may apply.

Good communication skills in English; additional languages are an advantage.

Basic computer knowledge and familiarity with hotel management systems preferred.

Candidate Profile

Pleasant personality with a professional grooming standard.

Strong communication and interpersonal skills.

Guest-focused attitude with a passion for hospitality.

Good problem-solving skills and attention to detail.

Ability to work in shifts, including weekends and holidays.

Positive attitude, teamwork, and willingness to learn.

Pay

₹18,000.00 - ₹20,000.00 per month

Benefits

Food provided

Health insurance

Leave encashment

Provident Fund

Work Location

In person