Technical Support Executive

Job Description

Junior IT Assistant

Department

Infrastructure Team

Reporting To

IT Manager (Direct Reporting)

About Company

Champion Info metrics

• Champions Group- Incorporated in the year 2003, is a conglomerate which has 16 different entities like IT, Application Development, Software Development, Digital Marketing, Real estate, International BPO etc. Champions Group, a leading business conglomerate has a diverse portfolio that covers real estate, lifestyle & leisure, media; cloud computing, marketing & data services. In more than over a decade since inception Champions group has grown to be India’s most trusted business enterprise, thanks to its vision of transforming business with superlative customer offerings.

Job Purpose

The Junior IT Assistant will be responsible for providing end-user IT support, maintaining IT infrastructure, and ensuring smooth day-to-day IT operations across the organization.

Key Responsibilities

User IT Onboarding & Off boarding

• Manage the onboarding and off boarding process for new and departing employees.
• Ensure proper system access, software installation, and user profile setup.
• Ensure smooth transition of data and accounts for users leaving the organization.
• Desktop, Laptop, and All-in-One System Troubleshooting
• Provide technical support and resolution for hardware and software issues on desktops, laptops, and all-in-one systems.
• Diagnose and repair system failures and network connectivity issues.

Printer Installation & Maintenance

• Install, configure, and maintain All-in-One and network printers.
• Provide ongoing support and troubleshoot printer-related issues, ensuring minimal downtime.

Network Setup & Configuration

• Set up and configure local area networks (LAN) and Wi-Fi for both new deployments and the management of existing systems.
• Assist with network issues and ensure systems are connected and secure.

VPN Configuration & Remote Support

• Troubleshoot and resolve VPN connectivity issues for remote users.
• Provide end-user support and guidance for VPN setup and usage.

CCTV Configuration & Setup

• Install and configure CCTV systems for new office locations.
• Provide technical support for CCTV systems, ensuring proper functionality and manage up time.

Email Configuration & Backup Support

• Configure Outlook and email systems, ensuring proper integration for all users.
• Provide backup support and ensure email data is securely stored and accessible.

System Backup Management

• Implement and manage regular system backups, ensuring that all critical data is securely stored.
• Oversee system backup procedures and assist with data recovery when needed.

Software Management & Licensing

• Handle the installation and management of licensed software based on user needs.
• Maintain records of software usage and licenses to ensure compliance

User Activity Monitoring

• Monitor user system usage to ensure compliance with company IT policies and security standards.
• Provide reports on system usage and identify any irregularities or inefficiencies.

Data Backup & Employee Exit Management

• Manage the backup and transfer of data for employees who have resigned or are on notice.
• Ensure proper data security measures are in place when handling exit procedures.

Reporting & Coordination

• Provide real-time updates on ongoing tasks and issues to IT leadership.
• Submit daily task completion and status reports to management for review and follow-up

Skills & Experience

Minimum 2 years of relevant IT support experience is mandatory

Experience in desktop/laptop troubleshooting, networking, VPN, and email support

Knowledge of Windows OS, hardware, printers, Network and CCTV systems

Ability to provide remote technical support to end users

Good documentation and reporting skills

Working Hours & Leave Policy

Office Timings

6:30 AM to 3:30 PM (Night Shift)

Working Days

Monday to Saturday

Paid Holiday

Second Saturday only

All other Saturdays are working days

Weekly Off

Sunday

Code of Conduct

Strict adherence to IT policies and company rules is mandatory

Personal calls, chit-chat, or non-work-related activities during working hours are not permitted

The employee must follow instructions only from the reporting IT Manager

Professional behavior and confidentiality must be maintained at all times

Location

Temporary Location

JS Tower, 6th Sector HSR Layout, Bengaluru.

Permanent Location

ChampionSquare, Sarjapura Road, Bengaluru.

Benefits

Health insurance

Provident Fund

Work Location

In person

Pay

₹25,000.00 - ₹30,000.00 per month

Benefits

Health insurance

Provident Fund

Work Location

In person