Customer Service Executive

About the Role

We are looking for a Customer Care Executive to be the first point of contact for our patients and ensure a smooth and positive patient experience. The ideal candidate should have excellent communication skills, a customer-focused approach, and the ability to handle patient queries professionally.

Key Responsibilities

Handle incoming patient enquiries through calls, emails, and other communication channels.

Schedule and coordinate patient appointments.

Follow up with patients and collect feedback regarding their experience.

Address and resolve patient queries and concerns promptly and professionally.

Coordinate with internal teams to ensure timely resolution of patient issues.

Maintain accurate records of enquiries, appointments, follow-ups, and feedback.

Use CRM/software tools for managing patient interactions and maintaining records.

Requirements

Excellent communication skills in English, Hindi, and Marathi.

Previous experience in customer care, patient coordination, healthcare, or a similar role preferred.

Experience using CRM software or customer management systems will be an added advantage.

Comfortable working in rotational shifts.

Ability to multitask and work effectively in a fast-paced healthcare environment.

If you enjoy interacting with people and creating a positive patient experience, we'd love to hear from you! Apply Now.

Pay

₹15,000.00 - ₹20,000.00 per month

Work Location

In person