Guest Experience Manager

Hospitality Training

Train and mentor staff on hospitality etiquette, guest handling, professional conduct, and service standards.

Front Desk Operations

Demonstrate expertise in front desk procedures, guest relations, and visitor management.

Team Grooming

Develop staff communication, interpersonal skills, presentation, and professional behaviour.

Guest Experience

Ensure consistent hospitality standards while handling guests, visitors, and special guests.

Training Materials

Develop and implement practical training sessions, guidelines, and standard operating procedures.

Quality Monitoring

Evaluate staff performance, identify training gaps, and provide continuous feedback.

Service Excellence

Establish a culture of courteous, efficient, and professional hospitality.

Required Skills & Qualifications

Minimum 5 years of relevant experience in the hospitality industry, particularly front desk operations.

Proven expertise in training, coaching, and mentoring hospitality staff.

Hotel Management qualification preferred.

Excellent proficiency in Kannada, English, and Hindi.

Basic working knowledge of MS Excel and email communication.

Strong communication, interpersonal, leadership, and presentation skills.

Ability to identify service gaps and improve team performance through effective training.

Key Expectation: A hands-on hospitality professional who can not only deliver excellent service but also train and develop others to consistently maintain high hospitality standards.

Pay

₹60,000.00 - ₹70,000.00 per month

Benefits

Health insurance

Provident Fund

Work Location

In person