Customer Service Assistant

Job Description

Customer Support Executive

Company

ARB Accessories Private Limited

Location

Greater Noida, Uttar Pradesh

Department

Customer Support

About the Role

ARB Accessories Private Limited is looking for a customer-focused and organised Customer Support Executive to handle customer enquiries, assist with orders, and coordinate timely issue resolution. The role involves supporting customers purchasing lithium-battery accessories, EV components, and related products through clear communication and accurate information.

Key Responsibilities

• Handle customer enquiries: Respond professionally to customer calls, WhatsApp messages, and emails regarding products, orders, and after-sales support.
• Provide accurate information: Share verified product details, prices, stock availability, and applicable company policies. Refer technical or compatibility-related questions to the appropriate team.
• Support order processing: Assist customers with placing orders, confirming order details, and resolving payment or invoice-related queries in coordination with the relevant department.
• Track dispatch and delivery: Coordinate with warehouse and logistics teams to provide order updates and address delayed, missing, or incorrect shipments.
• Resolve complaints: Record customer concerns, coordinate returns or replacement requests according to company policy, and follow up until the issue is resolved.
• Maintain customer records: Keep accurate records of enquiries, complaints, commitments, and follow-up actions in the company’s designated system.
• Coordinate internally: Work closely with sales, accounts, warehouse, and technical teams. Escalate unresolved matters and highlight recurring customer concerns.

Qualifications and Skills

• Graduation preferred; relevant experience in customer support, e-commerce operations, or order coordination is an advantage.
• Good verbal and written communication skills in Hindi and English.
• Basic computer proficiency, including email, WhatsApp Business, and Microsoft Excel or Google Sheets.
• Strong listening, problem-solving, and follow-up skills, with the ability to handle customer concerns patiently and professionally.
• Attention to detail when recording product codes, quantities, customer information, and order details. Familiarity with battery accessories or electrical products is an added advantage.

Pay

₹18,000.00 - ₹20,000.00 per month

Benefits

• Food provided
• Health insurance
• Provident Fund

Work Location

In person