General Manager

Job Title

General Manager – Service

Company

SS Mahindra

Location

Vazhayila, Trivandrum, Kerala

Contact

9539682052

Job Summary

SS Mahindra is looking for an experienced and result-oriented General Manager – Service to lead and manage our service operations at Vazhayila, Trivandrum. The ideal candidate should have strong leadership skills, excellent customer-handling abilities, and extensive experience in automobile service management.

Key Responsibilities

• Oversee and manage the overall service department operations.
• Achieve service revenue, profitability, customer satisfaction, and productivity targets.
• Lead and motivate service managers, workshop staff, service advisors, technicians, and other team members.
• Monitor workshop efficiency, technician productivity, labour sales, and vehicle turnaround time.
• Ensure high standards of service quality and customer satisfaction.
• Handle escalated customer complaints and ensure timely resolution.
• Monitor service retention, repeat business, customer feedback, and CSI performance.
• Ensure proper implementation of company policies, OEM standards, and service procedures.
• Monitor spare parts coordination, warranty processes, job card management, and workshop expenses.
• Analyse operational reports and implement strategies to improve business performance.
• Ensure compliance with safety standards, operational procedures, and company guidelines.

Qualifications \& Experience

• Bachelor's degree or Diploma in Automobile Engineering, Mechanical Engineering, or a related field preferred.
• Extensive experience in automobile after-sales service management.
• Previous experience in a senior leadership role, such as Service Head, General Manager – Service, or equivalent.
• Strong knowledge of workshop operations, service revenue management, customer relationship management, and team leadership.
• Experience in handling service targets, profitability, manpower planning, and operational performance.
• Mahindra dealership experience will be an added advantage.

Required Skills

• Strong leadership and team management skills.
• Excellent communication and customer relationship management.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to achieve business targets and improve operational efficiency.
• Proficiency in MS Office and service-related reporting systems.

Job Type

Full-time \| Permanent

Work Location

Vazhayila, Trivandrum, Kerala

How to Apply

Interested candidates with relevant automobile service management experience are encouraged to apply through Indeed with their updated resume.

Job Types

Full-time, Permanent

Pay

Up to ₹125,000.00 per month

Benefits

• Cell phone reimbursement
• Health insurance
• Internet reimbursement

Work Location

In person