Field Service Engineer

Qualification

-

Diploma/Instrumentation / electrical /Electronics

Installation Maintenance repair

Calibration & Validation

Customer Support

Position Overview

• The Customer Service (CS) Engineer will be responsible for meeting the daily service maintenance and repair needs of the customer’s equipment. Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned.

Duties & Responsibilities

• The CS engineer performs the major function listed below.The position may require additional duties/responsibilities that may not be outlined below, and specifi c functions are subject to change
• Basic troubleshooting, installation, maintenance and repair on designated equipment
• Planning and managing calls for self & regional engineer
• Performing Installation / operational / performance qualifi cation
• Completing Preventive Maintenance and break down visits
• Performing re-calibration / re-validations
• Resolving under warranty complaints in stipulated time frame
• Under warranty spares replacement and submission of faulty for further QC analysis
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in timely manner.
• Maintaining daily communications with customer to ensure resolution and proper follow up
• Maintaining tools and test equipment and ensuring they are properly calibrated Page 1 of 2

EQUITRON MEDICA PRIVATE LIMITED

JOB DESCRIPTION

• Utilizing the escalation process to resolve customer service delivery issues
• Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales
• Working as a member of the local team to provide effi cient service delivery to all accounts within assigned area
• The ability to carry a toolbox

Job Types

Full-time, Permanent, Fresher

Pay

₹25,000.00 - ₹40,000.00 per month

Benefits

Food provided

Health insurance

Provident Fund

Work Location

In person