BPO Non-Voice Process ( Email & Chat Support Executive)
Umbrella InfoCare · Hyderabad
वेतन₹14,252–32,865महीना, जैसा लिखा है
कहाँHyderabadTelangana
प्रकारPart time
Posted21 Oct13 दिन पहले, SimplyHired से
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जो skills माँगे हैं18 लिखे हैं
Live chatCustomer records maintenanceCustomer communicationEmail communicationCustomer needs analysisBasic service issue troubleshootingClient enquiry handlingClient data maintenance in CRMCommunication platformsBrand voiceMaster's degreeAchieving service-level targetsBachelor's degreeClient servicesNon-voiceProblem identificationCRM system proficiencyClient liaison
इस job के बारे में
We are looking for a detail-oriented and tech-savvy Non-Voice Executive to join our growing BPO team. In this role, you will be the primary point of contact for customers via Chat and Email. Your goal is to provide high-quality solutions, resolve queries efficiently, and maintain a high level of customer satisfaction—all without picking up a phone.
Key Responsibilities
- Customer Interaction
- Handle a high volume of inbound customer queries through live chat and email platforms.
- Problem Solving
- Identify customer needs, troubleshoot issues, and provide accurate solutions using our internal database.
- Data Accuracy
- Document all interactions clearly in the CRM system to ensure seamless follow-up.
- Multitasking
- Manage 2–3 simultaneous chat windows while maintaining a fast response time (TAT).
- Quality Compliance
- Follow standard operating procedures (SOPs) to ensure every response meets company quality and "Tone of Voice" standards.
Age criteria 18 to 29 years
- Pay
- ₹14,252.28 - ₹32,865.07 per month
- Work Location
- In person
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