Director Consulting Delivery

Company Profile

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Job Title

Delivery Director

Position

Director Consulting Delivery

Experience

18+ Years

Category

Software Development/ Engineering

Main location

Bangalore

Job Code

J0826-0533

Employment Type

Full Time

Job Description

We are seeking an experienced Delivery Director to lead a portfolio of strategic clients, driving delivery excellence, customer success, business growth, AI-led transformation, and Global Capability Center (GCC) enablement. The role is accountable for end-to-end service delivery, operational governance, financial performance, and executive stakeholder management while leading a high-performing organization of 150–200 professionals.

The successful candidate will combine strong delivery leadership with commercial acumen, transformation expertise, and the ability to leverage AI, automation, and modern technology practices to deliver measurable business outcomes and accelerate customer growth.

Key Responsibilities

Lead end-to-end delivery of complex Infrastructure, Cloud, and Managed Services engagements.

Manage a delivery organization of 150–200 associates, fostering a high-performance culture focused on customer success, operational excellence, and continuous improvement.

Own customer satisfaction, service quality, contractual commitments, executive governance, and long-term strategic relationships.

Drive IT Operations across Infrastructure Services, Cloud, Digital Workplace, Network, Security, Database, and Enterprise Operations.

Ensure delivery excellence through ITIL-based Service Management, governance, SLA/KPI compliance, risk management, and continual service improvement.

Lead infrastructure modernization, cloud transformation, platform engineering, automation, AI adoption, and digital operations initiatives to improve efficiency, resilience, and customer experience.

Drive AI-led transformation by embedding Generative AI, AIOps, intelligent automation, and digital engineering practices into delivery operations to enhance productivity, quality, and business value.

Partner with Global Capability Centers (GCCs) to establish scalable delivery models, strengthen engineering capabilities, accelerate innovation, and enable strategic transformation for customers across the region.

Drive business growth by identifying cross-sell and upsell opportunities, supporting solutioning and proposals, expanding service offerings, and partnering with Sales and Consulting teams to grow existing accounts.

Govern large programs, transitions, and strategic transformation initiatives, ensuring delivery within scope, schedule, budget, quality, and customer expectations.

Manage portfolio financial performance, including revenue, profitability, forecasting, resource utilization, and cost optimization.

Build trusted advisor relationships with senior customer executives and conduct operational, strategic, and executive business reviews.

Develop future leaders and foster a culture of innovation, collaboration, accountability, and continuous learning.

Experience & Qualifications

18+ years of experience in IT Services, Infrastructure, Cloud, or Managed Services.

Proven leadership experience managing delivery organizations of 150–200+ professionals.

Strong experience in IT Operations, Infrastructure Services, Service Management, Digital Transformation, and Cloud Operations.

Proven track record of driving business growth, customer expansion, and commercial outcomes within existing accounts.

Experience leading AI, automation, cloud, and modernization initiatives that improve operational efficiency and customer outcomes.

Experience working with or enabling Global Capability Centers (GCCs) to scale delivery, engineering, and transformation capabilities.

Strong understanding of contract governance, SLA management, financial management, and executive stakeholder engagement.

Preferred Skills

Infrastructure & Cloud Operations

ITIL Service Management & Operational Governance

AI, Generative AI, AIOps & Intelligent Automation

Cloud & Infrastructure Transformation

Project, Program & Transition Management

ServiceNow & Enterprise ITSM Platforms

SRE, Platform Engineering & Observability

GCC Operating Models & Distributed Global Delivery

Business Development & Account Growth

Leadership Competencies

Strategic Leadership

Customer-Centric Mindset

Commercial & Financial Acumen

Executive Stakeholder Management

Business Growth & Account Development

AI & Digital Transformation Leadership

GCC & Global Delivery Leadership

People Leadership & Talent Development

Operational Excellence

Innovation & C