Customer Support Associate

Job Title

Customer Support Executive (Night Shift – Voice Process)

Location

[Your Location]

Shift

Night Shift (9:30 PM – 6:30 AM)

Job Type

Full-time

Experience

0–2 years (Freshers can apply)

Job Summary

We are looking for a Customer Support Executive to handle inbound and outbound calls, provide accurate information, and support customers with their queries. This role requires good communication skills, customer-handling ability, and willingness to work in a night shift.

Key Responsibilities

Handle customer calls and provide timely and accurate information.

Resolve customer queries in a professional and polite manner.

Maintain call records and update internal systems.

Follow communication guidelines and company policies.

Escalate unresolved issues to the concerned department.

Ensure high levels of customer satisfaction.

Required Skills

Excellent verbal communication skills (English).

Ability to handle customer calls confidently.

Basic computer knowledge (MS Office, email).

Good listening and problem-solving skills.

Ability to work in a fast-paced environment.

Job Types

Full-time, Permanent

Pay

₹20,000.00 - ₹30,000.00 per month

Benefits

Food provided

Health insurance

Provident Fund

Work Location

In person