Concierge Team Leader

Role details

DoubleTree Suites by Hilton Bengaluru Outer Ring Road is hiring a Concierge Team Leader at its Sarjapur Road hotel in Bengaluru. Guide the concierge and guest-assistance team, ensuring reliable guest information and coordinated arrivals and requests.

Key Responsibilities

Organise concierge duties and allocate guest requests during shifts.

Assist guests with local information, transport coordination and hotel services.

Support luggage, arrivals and departure requirements with front-office colleagues.

Monitor completion of guest requests and follow up on unresolved matters.

Coach colleagues on professional courtesy, privacy and service standards.

Maintain accurate records and coordinate escalations with the duty management team.

Skills and Experience

Experience in hotel concierge or related guest-service operations.

Ability to guide colleagues and prioritise simultaneous guest requests.

Local destination awareness and clear written and spoken communication.

Discretion and effective cooperation with reception and service teams.

About the Hotel

Located near Iblur Gate on Sarjapur Road, DoubleTree Suites by Hilton Bengaluru Outer Ring Road offers all-suite accommodation, restaurants and lounges including Asia Alive, Tapeo and Spot 360, a rooftop pool and meeting facilities.

Location and Employment

Location: Iblur Gate, Dr. Puneeth Rajkumar Road, Sarjapur Main Road, Bengaluru, Karnataka 560102, India. Department: Front Office / Concierge. Employment type: Full Time (on-site).

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