Customer Care Executive

Key Responsibilities

• Contact customers, property buyers, and tenants regarding overdue payments.
• Follow up on outstanding EMIs, rent, maintenance charges, and other property-related dues.
• Negotiate repayment schedules and payment settlements within company policies.
• Maintain accurate records of customer interactions, payment commitments, and recovery status.
• Visit customers or properties when required and authorized.
• Coordinate with the accounts, sales, property management, and legal departments.
• Prepare daily, weekly, and monthly recovery reports.
• Resolve payment-related queries and escalate disputed accounts to management.
• Meet assigned recovery targets while maintaining professional customer relationships.
• Ensure all recovery activities comply with applicable laws and company policies.

Required Qualifications

• Minimum 12th pass; a graduate degree is preferred.
• Experience in collections, real estate, banking, finance, or customer service is an advantage.
• Good communication, negotiation, and interpersonal skills.
• Basic computer knowledge and familiarity with MS Excel.
• Ability to manage customer accounts, follow-ups, and recovery targets.

Required Skills

• Communication and negotiation
• Customer relationship management
• Payment follow-up and collection
• Problem-solving and conflict resolution
• Record keeping and reporting.

Pay

₹22,000.00 - ₹30,000.00 per month

Benefits

• Paid sick time
• Provident Fund

Work Location

In person