Assistant Manager – Product Adoption & Customer Success (B2B)

Product Onboarding \& Customer Engagement Executive

Company

StudioIP

Location

Delhi NCR

Job Type

Full-time \| Work from Office

Experience

1–3 years

Salary

₹30,000–₹38,000 per month

Job Summary

StudioIP is looking for a customer-focused and organised Product Onboarding \& Customer Engagement Executive to help customers understand, adopt, and use our AI-assisted creative project management platform.

The role involves guiding customers through registration, assisting them in creating their first project brief (scope), conducting follow-ups, resolving basic onboarding queries, and ensuring customers have a smooth experience using the platform.

You will work closely with the team lead and management to execute customer onboarding and product adoption initiatives.

This is an ideal opportunity for someone who enjoys interacting with customers, explaining processes, solving problems, and building positive client relationships.

Key Responsibilities

• Customer Onboarding: Guide new customers through registration, platform navigation, and initial setup.
• Product Demonstrations: Explain platform features and demonstrate how customers can use StudioIP for their creative project requirements.
• Customer Engagement: Follow up with registered users and demo attendees to encourage them to take the next step.
• Project Scope Assistance: Help customers understand and complete project briefs for photography, video, design, animation, and other creative projects.
• Follow-up Management: Maintain records of customer interactions, pending tasks, follow-up calls, and onboarding progress.
• Customer Support: Understand customer challenges, answer basic queries, and coordinate with the relevant teams when additional support is needed.
• Feedback Collection: Document recurring customer difficulties, suggestions, and feedback and share them with the Product team.
• Customer Relationship Management: Build positive relationships with customers through timely communication and helpful follow-ups.
• Reporting: Share regular updates on customer registrations, onboarding status, incomplete scopes, and engagement activities.
• Team Coordination: Work with the team lead and management to implement customer engagement and adoption plans.

Required Skills and Qualifications

• 1–3 years of experience in customer support, client coordination, customer onboarding, inside sales, or a similar role.
• Good verbal and written communication skills.
• Comfortable speaking with customers over calls, email, and online meetings.
• Strong follow-up skills and the ability to manage multiple customer interactions.
• A customer-first attitude with patience and a practical problem-solving approach.
• Good organisational skills and attention to detail.
• Basic computer skills and familiarity with spreadsheets, email, and online tools.
• Willingness to learn new software platforms and explain them to customers.

Experience with SaaS products, AI tools, advertising, photography, or creative services is an advantage but not mandatory.

What We Are Looking For

• Someone who can communicate clearly and confidently with customers.
• Someone who takes ownership of follow-ups and ensures pending tasks are completed.
• Someone who can simplify information and help customers who are unfamiliar with a platform.
• Someone who is proactive, organised, and comfortable working with a team lead to execute an established plan.

Why Join StudioIP?

• Opportunity to work with an AI-assisted creative technology platform.
• Exposure to customer onboarding, product engagement, and digital workflows.
• Opportunity to develop skills in customer success and product adoption.
• Collaborative work environment with opportunities to learn and grow.

Job Details

• Job Title: Product Onboarding \& Customer Engagement Executive
• Department: Customer Engagement / Product Adoption
• Location: Delhi NCR
• Employment Type: Full-time
• Work Mode: Work from Office
• Experience: 1–3 years
• Monthly Salary: ₹30,000–₹35,000

Interested candidates are encouraged to apply with their updated resumes.

Pay

₹35,000.00 - ₹45,000.00 per month

Benefits

• Health insurance
• Provident Fund

Work Location

In person