Customer Support Executive

Customer Support Executive Location: Head Office Reporting To:TEAM LEAD Job Summary:The Customer Support Executive is responsible for providing excellent customer service, resolving customer queries and complaints, ensuring customer satisfaction, and maintaining a positive shopping experience in the retail environment. Key Responsibilities: Greet and assist customers professionally. Handle customer inquiries, complaints, and service requests. Provide accurate information about products, prices, offers, and store policies. Resolve customer issues promptly and escalate complex concerns when required. Process returns, exchanges, refunds, and warranty claims as per company policy. Coordinate with sales and store teams to ensure customer satisfaction. Maintain customer records and feedback reports. Follow up on pending customer issues until closure. Support customer retention and loyalty programs. Ensure service quality standards are maintained. Required Skills: Excellent communication and interpersonal skills. Strong problem-solving and customer-handling abilities. Basic computer knowledge ( MS Office & Excel ). Ability to work under pressure and manage multiple customer interactions. Teamwork and positive attitude. Languages Required: Tamil, Telugu, and English Qualifications:Any Graduate / Intermediate. 0-2 years of experience in customer service, retail, or customer support. Freshers with strong communication skills can also apply. Preferred Experience : Retail, Apparel, Fashion, Hypermarket, Electronics, or FMCG industry experience.