Quality Control

Job Description: Quality Control (QC) + Customer Service Executive Location: Gurugram / Udyog Vihar, Gurugram Shift: US Shift (Night Shift) Salary: Negotiable, based on experience and communication skills Joining: Immediate Joiners Preferred Cab Facility: Not Available Job Overview We are looking for motivated and detail-oriented candidates for the role of Quality Control (QC) + Customer Service Executive for a Meta-related process. The ideal candidate should have good communication skills, strong attention to detail, and the ability to handle customer queries while ensuring quality standards are maintained. Key Responsibilities • Monitor and evaluate the quality of customer interactions and process-related activities. • Handle customer queries professionally through the assigned communication channels. • Ensure compliance with company policies, quality standards, and process guidelines. • Identify quality gaps and provide feedback for process improvement. • Maintain accurate records of customer interactions and quality evaluations. • Coordinate with internal teams to resolve customer issues efficiently. • Meet daily productivity, quality, and customer satisfaction targets. Required Skills • Good verbal and written communication skills in English. • Strong attention to detail and analytical skills. • Basic computer knowledge and familiarity with MS Office. • Ability to work in a US shift. • Good problem-solving and customer-handling skills. • Prior experience in Quality Control, Quality Assurance, or Customer Service will be an advantage. Important Information • Candidates must be comfortable working in a US shift. • No cab facility is provided. Candidates must arrange their own transportation. • Immediate joiners will be preferred. • Salary will depend on the candidate’s experience and communication skills.