Team Leader/ Captain

Job Description: Team Leader / Restaurant Captain

Company

AMA Bakery \& Café

Location

Rajpur Road Outlet, Dehradun

Department

Operations

Employment Type

Full-Time

Salary

₹15,000–₹20,000 per month

Reporting To

Outlet Manager

About the Role

AMA Bakery \& Café is looking for a responsible and customer-oriented Team Leader / Restaurant Captain to supervise daily floor operations, coordinate with the service team, and ensure a smooth and welcoming guest experience.

Key Responsibilities

• Supervise and coordinate the service team during daily operations.
• Ensure timely, accurate, and courteous service to guests.
• Manage table allocation, guest seating, and service flow.
• Handle customer queries, feedback, and complaints professionally.
• Coordinate with the kitchen, barista, cashier, and management teams.
• Maintain cleanliness, hygiene, grooming, and service standards.
• Ensure compliance with company SOPs and food safety practices.
• Monitor staff attendance, punctuality, and performance.
• Assist with team training, onboarding, and shift coordination.
• Monitor order accuracy and service turnaround time.
• Support daily operational checklists and reporting.

Requirements

• 1–3 years of relevant experience in a café, restaurant, hotel, or hospitality establishment.
• Previous experience as a Restaurant Captain, Team Leader, Senior Steward, or in a similar role is preferred.
• Good communication and leadership skills.
• Strong customer service and problem-solving abilities.
• Basic knowledge of POS systems and restaurant operations.
• Professional grooming, a positive attitude, and a team-oriented approach.
• Flexibility to work rotational shifts, weekends, and holidays.

Compensation \& Benefits

Monthly Salary

₹15,000–₹20,000, depending on experience and suitability.

Pay

₹15,000.00 - ₹20,000.00 per month

Benefits

• Food provided
• Provident Fund

Work Location

In person