Hospital Front Office Executive

Job Summary

The Front Office Executive will be responsible for managing patient registration, appointment scheduling, admission and discharge coordination, handling telephone enquiries, guiding patients and attendants, and ensuring smooth front desk operations. The candidate must maintain professional communication, provide courteous patient service, and coordinate effectively with various hospital departments.

Key Responsibilities

• Greet and assist patients, visitors, and attendants professionally.
• Register new patients and update patient information accurately in the hospital management system (HMS).
• Manage OPD appointments, patient queues, and consultation schedules.
• Coordinate patient admissions, discharges, and transfers with the concerned departments.
• Handle incoming calls, patient enquiries, and appointment requests.
• Guide patients regarding OPD consultations, investigations, billing counters, and other hospital services.
• Coordinate with doctors, nursing staff, billing, pharmacy, laboratory, and other departments.
• Maintain patient records, registration forms, and front office documentation.
• Provide accurate information regarding hospital services, timings, and procedures.
• Handle patient complaints and escalate unresolved issues to the concerned supervisor.
• Maintain patient confidentiality and follow hospital policies and procedures.
• Ensure proper handover of pending cases, enquiries, and important information between shifts.
• Perform other front office duties assigned by the reporting authority.

Shift Requirements

• Must be willing to work in rotational shifts, including night shifts, as per the hospital duty roster.
• Must be available to work on weekends and public holidays when scheduled.
• Must report on time and ensure proper shift handover.
• Must be flexible to work as per changing hospital operational requirements.

Qualifications and Skills

• Minimum HSC / Graduate in any discipline; graduates preferred.
• Previous experience in hospital front office, patient coordination, or healthcare administration will be an advantage.
• Basic computer knowledge and familiarity with MS Office or hospital management software.
• Good communication and interpersonal skills.
• Professional attitude, patience, and a patient-friendly approach.
• Ability to handle multiple tasks and work under pressure.
• Knowledge of English, Hindi, and Marathi preferred.

Key Competencies

• Patient service and communication
• Accuracy in registration and documentation
• Teamwork and coordination
• Time management and punctuality
• Problem-solving and complaint handling
• Professional conduct and confidentiality

Interested candidates should be comfortable working in a hospital environment with rotational shifts and patient-facing responsibilities.

Pay

₹7,000.00 - ₹10,000.00 per month

Benefits

• Paid sick time
• Provident Fund

Work Location

In person