Front Office Execitive

A Front Office Manager (FOM) oversees the nerve center of a hotel, managing daily reception, guest relations, and front desk operations to ensure high satisfaction and smooth administration. The core duties and responsibilities are categorized below

Staff and Team Management

• Supervision \& Scheduling: Recruits, trains, schedules, and evaluates front office staff, including receptionists \& night auditors etc.
• Leadership \& Briefings: Conducts daily shift briefings, sets performance goals, and motivates the team to maintain high service standards.
• 2. Guest Services and Experience
• VIP \& Escalated Handling: Greets high-profile/VIP guests, oversees seamless check-ins and check-outs, and steps in to resolve escalated guest complaints.
• Special Requests: Manages special room assignments, upselling opportunities, and loyalty program enrollments.

Operations and Administration

• PMS \& Systems Management: Ensures proper use of IDS software, Cloud Property Management Systems (PMS), and channel managers to track room availability and rates.
• Reporting: Prepares daily, weekly, and monthly reports on occupancy rates, revenue, billing accuracy, and customer feedback.
• Inventory Control: Monitors and reorders front desk supplies, room keys, and guest collateral.

Cross-Departmental Coordination

• Housekeeping \& Maintenance: Communicates in real time with housekeeping to update room status (clean, dirty, inspected) and flags maintenance issues with engineering.
• Sales \& Reservations: Liaises with reservations and sales teams to manage group arrivals, blockings, and corporate accounts.

Security and Compliance

• Policy Enforcement: Enforces hotel safety, cash handling, and legal compliance (such as local guest registration or passport/ID verification laws).
• Emergency Procedures: Coordinates emergency responses and safeguards guest privacy and confidential information.

Pay

₹20,000.00 - ₹25,000.00 per month

Benefits

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Health insurance
• Internet reimbursement
• Paid time off
• Provident Fund

Work Location

In person