Key Account Manager (KAM) from Freight forwarding

We are hiring for Key Account Manager (KAM) from Freight forwarding Industry

Exp 5 years plus

Location Pune

Salary - 8 lakhs per annum

Reports To

Branch Manager / Functional Head

Key Responsibilities

A. Client Relationship Management

Manage key client accounts and maintain strong business relationships.

Understand customer requirements related to Air Freight, Ocean Freight, Import and Export shipments.

Conduct regular client meetings to review shipment performance and service quality.

Handle customer complaints, escalations and ensure timely resolution.

Coordinate with clients to improve service delivery and customer satisfaction.

Identify opportunities to strengthen existing client relationships.

B. SLA Management & Operational Excellence

Ensure adherence to agreed SLAs and shipment turnaround times.

Monitor daily Air and Ocean Import/Export shipment activities.

Track shipment status, delays, documentation and pending clearances.

Coordinate with operations, documentation, pricing, customs and transportation teams.

Resolve shipment-related issues and operational bottlenecks.

Monitor service performance and implement corrective actions.

Ensure compliance with client-specific SOPs and operational requirements.

C. Team Management & Performance Monitoring

Supervise and guide operations, customer service and documentation teams.

Allocate work and monitor individual and team performance.

Ensure timely processing of bookings, shipment documentation and customer updates.

Monitor team productivity against defined KPIs and SLAs.

Conduct periodic audits of shipment files and operational documentation.

Identify training requirements and provide necessary guidance to team members.

Monitor employee attendance, discipline and overall team performance.

D. Reporting & Performance Reviews

Prepare daily, weekly and monthly operational MIS and performance reports.

Monitor shipment volumes, pending shipments, delays and customer complaints.

Track SLA performance, shipment turnaround times and team productivity.

Conduct regular performance reviews with clients and internal management.

Ensure timely closure of client queries and pending operational issues.

Escalate critical shipment issues and service-related risks to management.

E. Process Improvement & Coordination

Identify opportunities to improve freight forwarding operations and service quality.

Implement processes to reduce shipment delays, documentation errors and customer complaints.

Coordinate with shipping lines, airlines, overseas agents, customs brokers, transporters and CFS/ICD teams, wherever applicable.

Ensure smooth coordination between sales, pricing, customer service and operations.

Support implementation of new client requirements, SOPs and operational processes.

Pay

From ₹800,000.00 per year

Application Question(s)

Client Relationship, strong in Business Relationship

Work Location

In person