Customer Relations Officer

Role & ResponsibilitiesBuild and maintain strong relationships with existing customers to ensure high customer satisfaction. Drive customer retention and membership renewals by understanding customer needs and offering suitable solutions. Proactively connect with customers through calls and follow-ups to enhance their overall experience. Resolve customer queries and concerns promptly while ensuring excellent service. Achieve monthly retention and renewal targets. Maintain accurate customer records and update all interactions in the CRM system. Coordinate with internal teams to ensure seamless customer support and issue resolution. Preferred Candidate ProfileMinimum 1+ years of experience in Customer Retention, Renewals, Relationship Management, or Customer Success . Excellent communication and interpersonal skills. Mandatory Languages: English, Tamil, and either Telugu or Malayalam . Strong negotiation and persuasion skills with a customer-centric approach. Target-driven and capable of managing customer relationships effectively. Basic knowledge of CRM tools and MS Office. Willing to work from the T. Nagar, Chennai office. Comfortable working in a Day Shift . 2 rotational week-offs . Job Details Role: Relationship Manager Company: Shaadi.com Location: T. Nagar, Chennai Experience: 1+ Years Shift: Day Shift Week Offs: 2 Rotational Week Offs Languages Required: English + Tamil + (Telugu or Malayalam) – Mandatory