Operations Coordinator - Sports Travel And Hospitality

This is a remote position.

Position

Operations Coordinator

Company

Global Sports Travel (Chawla Group Pty Ltd)

Location

India (Remote)

Engagement Type

Full-Time and Exclusive (six-month performance review)

Reports To

Director

Department

Operations

ABOUT GLOBAL SPORTS TRAVEL

Global Sports Travel is a premium sports travel and hospitality company, offering official ticketing, curated hospitality packages and complete travel programmes across the world’s biggest sporting events. We provide official, verifiable access for corporate clients and private travellers at marquee events including the Ashes, the 150th Anniversary Test, all ICC tournaments – including the ICC Cricket World Cup 2027 – Formula 1 and Wimbledon. We are officially appointed and accredited within the programmes we sell, and everything we deliver runs through authorised channels – that is the foundation of our brand.

Global Sports Travel is part of Chawla Group Pty Ltd, an Australian company operating across Australia, India and international event markets.

ROLE PURPOSEThe Operations Coordinator owns the end-to-end delivery of the Company’s premium tickets, hospitality packages and travel programmes – from confirmed booking through to post-event reconciliation. The role coordinates clients, suppliers and internal systems so that every booking is delivered exactly as sold, on time and on margin, and acts as the operational backbone between the sales team, suppliers and clients across India and Australia. The role reports directly to the Founder & Director.

KEY RESPONSIBILITIES

Manage all bookings across concurrent events, from confirmation through to post-event reconciliation

Act as the day-to-day operational contact for clients; respond to queries within 4 hours and escalate unresolved issues within 24 hours

Track payment milestones, trigger invoices on schedule and flag payment delays within 48 hours

Raise, revise and cancel client invoices in Xero on request from the sales team; issue invoice links, receipts and payment confirmations to clients the same day

Chase outstanding client payments to agreed deadlines and, where payment is not received, cancel invoices and release held inventory with written confirmation to the client

Process amendments, upsells and add-ons with accurate, real-time pricing updates

Confirm hotel, transport, hospitality and ticket allocations with suppliers against hard deadlines

Maintain supplier scorecards covering price, reliability and responsiveness

Reconcile supplier invoices against bookings and purchase orders; flag discrepancies and overspend immediately

Reconcile supplier booking acknowledgements (e.g. Cricket Australia Travel Office, AFL Event Office) against internal booking sheets and invoices; log booking reference numbers and flag any name, guest-count or category discrepancies the same day

Source and negotiate hotel room rates, inclusions and extras directly with properties in Australia and India for group and VIP itineraries, presenting options in a clear per-room, per-night comparison

Build and cost complete event packages – tickets, accommodation, flights, transfers and hospitality – for individual clients and groups, with correct room configurations and per-person pricing for two-, three- and multi-person bookings

Build day-by-day itineraries and issue client updates at 7 days and 48 hours before each event

Build and maintain hotel rooming lists and allocation trackers in Google Sheets, kept current and shared with management and suppliers

Prepare travel manifests, ticket delivery schedules, emergency contacts and contingency plans

Resolve live operational issues during events, including missed flights, no-shows and supplier failures

Maintain accurate, same-day records of all bookings and transactions in Zoho CRM and Xero

Provide weekly pipeline, delivery and cash-collection reporting to management

Track post-event profitability and flag margin erosion by cost line

Support the sales team with sale-to-delivery handovers, delivery proofs and client references

Research and compile event, ticketing and hospitality options (availability, categories, pricing) across cricket, AFL, NRL, rugby and other codes, delivering verified comparisons with a recommendation – not raw search or AI output

Draft client-facing and marketing collateral (booking confirmations, package summaries, press releases) that accurately reflects the Company's official appointments and brand

COMPENSATION AND TERMS OF ENGAGEMENT

All-inclusive monthly fee, commensurate with experience and confirmed at offer stage, payable against a monthly invoice

The fee is inclusive of all costs; the contractor is responsible for their own taxes, equipment, phone and internet

No additional allowances or reimbursements unless approved by the Company in writing in advance

The engagement is full-time and exclusive to the Company for its duration; no concurrent employment, contracting or client engagements are permitted

Performance and remuneration review at six months against agreed KPIs

Opportunities for domestic and international travel to major sporting events, with pre-approved expenses covered by the Company

Global Sports Travel is an equal opportunity employer and makes engagement decisions based on merit and qualifications, without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status or any other basis prohibited under applicable law.

Requirements

QUALIFICATIONS AND EXPERIENCE

Bachelor’s degree in Engineering, IT, Sports Management or a related field

Minimum 3–5 years’ hands-on experience in travel, hospitality, events, ticketing or high-touch client service operations – this is not a trainee role

Proven experience building travel and hospitality packages – combining tickets, accommodation, flights, transfers and hospitality into priced packages for singles, couples a