Branch Admin Executive – Coworking Operations
- Job Title
- Branch Admin Executive – Coworking Operations
- Company
- Betaspace Coworking
- Location
- Coimbatore, Tamil Nadu
- Job Type
- Full-time
- Experience
- 1–3 years of relevant experience
- Contact Number
- 0091 9500 8187 02
About Betaspace
Betaspace provides managed offices, private offices, coworking desks, meeting rooms, and virtual office services. We aim to provide clean, comfortable, well-maintained workspaces supported by responsive service.
About the Role
We are looking for a proactive and responsible Branch Admin Executive to handle the daily operations of a Betaspace branch.
You will ensure the branch is ready for clients, supervise housekeeping and support staff, attend to client requirements, coordinate maintenance, and follow up on operational tasks. This is an active, on-site role requiring regular walkthroughs, direct staff coordination, and ownership of issues until they are resolved.
Roles and Responsibilities
Branch Readiness and Daily Operations
Conduct a morning walkthrough to ensure the branch is clean, organised, and ready for clients.
Check reception, workstations, cabins, meeting rooms, pantry, washrooms, and common areas.
Conduct regular checks throughout the day and address operational gaps promptly.
Follow branch opening and closing procedures and maintain relevant checklists.
Housekeeping and Support Staff Supervision
Monitor housekeeping and other assigned support staff attendance.
Assign daily duties and verify that work is completed properly.
Ensure washrooms, pantry, desks, floors, and waste bins are cleaned regularly.
Arrange corrective cleaning whenever required.
Report staff shortages, attendance concerns, and repeated service gaps to the manager.
Client Service and Relationship Management
Act as the branch contact for day-to-day client requirements.
Respond professionally to requests, complaints, and feedback.
Coordinate solutions with the appropriate staff, vendors, or manager.
Track issues until completion and confirm resolution with clients.
Maintain courteous communication and a welcoming branch environment.
Facility Checks
Check internet connectivity, Wi-Fi, AC, lighting, drinking water, and washroom facilities.
Monitor UPS and generator readiness through approved checks and coordination with authorised personnel.
Identify faults, record issues, and arrange timely follow-up.
Escalate interruptions that affect client operations immediately.
Maintenance and Vendor Coordination
Identify repairs and maintenance requirements during branch walkthroughs.
Coordinate technician visits, vendor access, and service schedules.
Obtain quotations and management approval where required.
Follow up on pending repairs and verify completion.
Maintain maintenance records and highlight recurring problems.
Enquiries, Branch Tours, and Follow-ups
Handle incoming calls, walk-in enquiries, and workspace enquiries professionally.
Understand prospective clients’ requirements and explain available workspace options.
Conduct branch tours and share approved pricing and service information.
Record enquiry details and coordinate follow-ups with the manager or sales team.
Occupancy and Booking Coordination
Maintain accurate information on occupied and available seats and cabins.
Coordinate meeting room bookings, day passes, and workspace allocations.
Ensure booked spaces are ready before client arrival.
Track expected move-ins, move-outs, and changes in client requirements.
Client Onboarding and Exit
Coordinate workspace preparation before new clients move in.
Follow up on required documents and internal onboarding formalities.
Coordinate access cards, keys, and workspace handovers.
Assist with exit inspections, access card returns, and handover records.
Payment, Renewal, and Documentation Follow-up
Coordinate with the accounts team on assigned payment follow-ups.
Record client payment commitments and share updates with the relevant team.
Follow up on renewals and pending documents.
Escalate overdue commitments and unresolved documentation requirements.
Supplies and Branch Records
Monitor housekeeping materials, pantry supplies, stationery, and other essential consumables.
Raise replenishment requests before supplies run out.
Maintain visitor, courier, key, access card, inventory, and other assigned branch records.
Maintain clear supporting records for approved purchases and expenses.
Security and Closing Checks
Monitor visitor entry and coordinate with security personnel where available.
Report unauthorised access, security concerns, or unusual incidents promptly.
Ensure equipment, lights, AC, doors, and keys are checked according to branch closing procedures.
Reporting and Continuous Improvement
Submit a daily branch operations report before leaving for the day.
Report checks completed, work handled, client issues, maintenance updates, and pending tasks.
Mention the action taken, current status, next step, and support required.
Report urgent issues immediately.
Suggest practical improvements to cleanliness, client experience, facility upkeep, and branch operations.
Qualifications and Experience
Any graduate; candidates with a diploma and relevant practical experience may also apply.
1–3 years of experience in office administration, facility coordination, coworking operations, front office, hospitality, or customer service.
Experience supervising housekeeping or support staff is preferred.
Experience handling clients, vendors, and maintenance follow-ups is an advantage.
Required Skills
Good spoken Tamil and working proficiency in English.
Professional communication and client-handling skills.
Basic knowledge of email, Microsoft Excel or Google Sheets, and daily reporting.
Good organisational skills and attention to detail.
Ability to prioritise tasks and follow up consistently.
Willingness to conduct regular branch walkthroughs and supervise work directly.
Ability to handle routine issues independently and seek support when required.
What Success
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