811-CEC Team Manager

Kotak Mahindra Bank · Inbound · Thane

Senior

वेतनवेतन नहीं लिखा

कहाँThaneMaharashtra

प्रकारनहीं लिखा

Posted3 Nov3 दिन पहले, company site से

Kaam ने check किया

Fee, deposit या पैसे माँगने के निशान नहीं

अच्छी English चाहिए, बोलने और लिखने में

Night shift

गाड़ी या licence नहीं चाहिए

इस job के बारे में

Responsible for managing a team of 70-100 officers & 6-7 Team leaders handling inbound calls in Retail Liabilities
Responsible for Recruitment and People retention
Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks
Plan and Manage Service Level including forecasting, rostering, etc
Manage and Deliver on business metrics – SLA, Sales, AHT, Quality, Staffing, etc
Liaise with other teams to understand business impact factors, bring efficiency in the processes and resolve issue-based situations
Manage Floor to monitor discipline on floor, resolve officer’s queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, shrinkage, etc.
Manage escalated customer calls (complaints) with end-to-end resolution

Thane में ऐसी jobs59 liveसब देखो →

काम पाने के लिए कभी पैसे मत दो। Fee माँगे तो scam है। दस निशान →