Store Manager

We’re Hiring \| Store Manager – Luxury Watches ⌚

Location

Bandra West, Mumbai

Position

Store Manager

Joining

Immediate

About the Role

We are looking for an experienced, passionate, and result-oriented Store Manager to lead our luxury watch boutique in Bandra West, Mumbai.

The ideal candidate will have a strong background in luxury retail, a refined understanding of premium customer service, and the ability to drive store performance while delivering an exceptional shopping experience to discerning clientele.

If you have a passion for luxury watches, a flair for relationship building, and proven leadership skills, we would love to hear from you!

Key Responsibilities

Store Operations \& Management

• Oversee the day-to-day operations of the boutique, ensuring smooth and efficient functioning.
• Maintain impeccable store presentation, visual merchandising, and luxury brand standards.
• Ensure adherence to company policies, operational procedures, and compliance guidelines.
• Manage inventory, stock audits, merchandise movement, and accurate stock records.
• Ensure the security and proper handling of high-value luxury watches.

Sales \& Business Development

• Drive store sales, achieve monthly and annual revenue targets, and improve overall business performance.
• Monitor key performance indicators (KPIs), conversion rates, average transaction value, and customer retention.
• Develop effective sales strategies to maximize revenue and profitability.
• Identify opportunities for upselling, cross-selling, and clientele.
• Track sales performance and provide regular business updates to management.

Client Experience \& Relationship Management

• Deliver an exceptional, personalized luxury shopping experience to every customer.
• Build and maintain long-term relationships with high-net-worth individuals (HNIs), VIP clients, and luxury watch enthusiasts.
• Develop and maintain a strong client database and conduct regular follow-ups.
• Handle customer queries, feedback, and escalations with professionalism and discretion.
• Ensure the highest standards of hospitality, product presentation, and after-sales service.

Team Leadership \& Development

• Lead, motivate, and manage the boutique sales team to achieve business objectives.
• Train team members on product knowledge, watch collections, brand heritage, and luxury selling techniques.
• Conduct regular performance reviews, team briefings, and sales coaching sessions.
• Foster a professional, customer-centric, and performance-driven work culture.

Product Knowledge \& Brand Representation

• Demonstrate a strong understanding of luxury watches, movements, craftsmanship, complications, materials, and brand heritage.
• Stay updated on new launches, collections, market trends, and competitor activity.
• Represent the brand with sophistication, professionalism, and a strong commitment to its values.

Candidate Profile

• Experience: 5–8 years of retail experience, preferably in luxury watches, premium watches, jewellery, or high-end fashion retail.
• Leadership: Proven experience managing a retail store or leading a sales team.
• Sales Acumen: Demonstrated ability to achieve sales targets and improve store performance.
• Communication: Excellent verbal and interpersonal skills with a polished, professional demeanor.
• Client Management: Experience in relationship management, VIP client servicing, and customer retention.
• Product Knowledge: A genuine interest in luxury watches, horology, and premium lifestyle products.
• Technology: Familiarity with POS systems, inventory management, CRM tools, and sales reporting.
• Availability: Candidates who can join immediately or at the earliest possible date are preferred.

What We Offer

• The opportunity to represent a prestigious luxury watch brand.
• Excellent incentives structure.
• A premium retail environment and exposure to discerning clientele.
• Opportunities for professional development and career growth.
• A competitive compensation package, commensurate with experience and suitability.
• The opportunity to lead a boutique and contribute directly to business growth.

Interested candidates, may drop the cv on 9958773014.

Pay

₹40,000.00 - ₹55,000.00 per month

Work Location

In person