Sales/Customer Service

Designation – Sales \& Customer Service Executive

We are looking for a Sales \& Customer Service Executive to join our team. Hands-on experience in D2C sales, customer service, and handling customer queries through calls, WhatsApp, email, and online channels.

Key Responsibilities

• Handle D2C sales and customer service through calls, WhatsApp, email, chat, website, and social media.

• Respond to customer enquiries, understand requirements, provide product information, and convert enquiries into sales.

• Follow up with customers for pending orders, enquiries, payments, and other order-related issues.

• Upsell and cross-sell products and support promotional campaigns and new product launches.

• Coordinate with the e-commerce, warehouse, logistics, and other internal teams to resolve customer and order-related issues.

• Maintain accurate records of customer interactions, orders, complaints, returns, and sales.

• Build good customer relationships and ensure a smooth experience from enquiry to post-purchase support.

• Track sales, enquiries, conversions, complaints, returns, and other customer service related work.

Required Skills

• Excellent communication skills

• Customer handling \& problem-solving

• Sales \& convincing skills

• Good English communication

• Basic computer \& Excel knowledge

Pay

₹18,000.00 - ₹25,000.00 per month

Work Location

In person