Customer Support Executive (CSE)

Key Responsibilities

• Customer Interaction: Handle incoming customer inquiries, requests, and complaints via phone calls, emails, and live chat platforms.
• Issue Resolution: Diagnose customer problems, provide accurate product/service information, and offer practical solutions or workarounds.
• Escalation Handling: Identify complex or high-priority issues and escalate them to appropriate internal teams or senior management.
• Ticket \& Record Management: Maintain detailed and accurate records of customer interactions, feedback, and support tickets in the CRM system.
• Follow-Ups: Reach out to customers to ensure their problems are fully resolved and gather feedback to improve service quality.

Pay

₹300,000.00 - ₹450,000.00 per year

Benefits

• Provident Fund

Work Location

In person