Front Office Executive/Associate

Job title- Front Office Executive/Associate

Department name- Front Office

Unit- Club (Imperial)

Job Objective-

Collect and accurately process payments for rooms, sports, and other Club services.

• Ensure all charges are correctly posted to the appropriate member/guest account.
• Perform cash, card and digital-payment reconciliation at the end of each shift. •

Maintain accurate billing records and ensure proper shift-wise handover of collections.

• Immediately report billing discrepancies, unsettled accounts or system issues to the Duty Manager/Accounts.
• Strictly follow Club cash-handling, refund and settlement SOPs.
• Perform daily cash/card reconciliation and finalize billing entries

Welcome and recognise members and guests in a warm, professional and personalised manner.

• Maintain updated knowledge of Club facilities, operating timings, events, promotions, rules and membership privileges.
• Handle member requests and complaints proactively and take ownership until closure

. • Escalate sensitive or unresolved member concerns promptly to the Duty Manager.

• Maintain discretion and confidentiality regarding member information and Club matters

. • Assist members with directions, reservations and information across all Club facilities.

• Record important member feedback/preferences and communicate relevant information to concerned departments.
• Manage room bookings using software, including check-in/check-out processes.
• Handle activity area bookings (squash courts, pool, studio classes, gym slots, spa/salon) and confirm availability.
• Answer calls within 3 rings, transfer accurately, and maintain call logs.
• Enter new membership details and update existing member information in CMS.
• Coordinate with Housekeeping, Activity Teams, Spa/Salon, and Security for operational readiness.
• Maintain neat and organized reception area, ensure availability of forms and stationery, and adhere to grooming standards.
• Complete daily closing routine including FX updates, activity bookings, CMS entries, and proper handover for next shift.

Demonstrate strong communication and problem-solving skills

. • Maintain professionalism and a guest-focused attitude at all times.

• Ability to multitask and manage time efficiently in a fast-paced environment.
• Foster positive coordination with other departments for seamless operations.

Degree / Diploma - Hotel Management or related field

• Front Office Associate: 1–2 years of relevant experience in Front Office, Guest Relations or Member Services, preferably in a luxury hotel, premium club or high-end residential/hospitality environment.
• Front Office Executive: 2–4 years of relevant Front Office/Guest Relations experience, with exposure to independent shift handling.
• Experience in room reservations, check-in/check-out, billing and payment handling, member/guest complaint resolution and facility/activity bookings preferred.
• Working knowledge of PMS/Club Management Systems and basic MS Office applications. • Prior exposure to a luxury or premium member-service environment will be preferred.
• Ability to handle difficult guests and conflicts

Pay

₹20,000.00 - ₹35,000.00 per month

Work Location

In person