Customer Success Representative

About the Role

We are looking for a proactive and customer-focused Customer Success Representative to improve the post-purchase experience, build strong customer relationships, and gather valuable feedback. The candidate will engage with customers, understand their product experiences, and help improve customer satisfaction and brand loyalty.

Key Responsibilities

• Contact customers after purchase to understand their product experience and satisfaction.
• Handle customer queries and concerns through calls, emails, and WhatsApp.
• Collect customer feedback, testimonials, and product improvement suggestions.
• Conduct timely follow-ups to ensure customer concerns are resolved.
• Build positive customer relationships and encourage authentic brand advocacy.
• Maintain accurate customer records and update CRM databases.
• Coordinate with internal teams to resolve recurring issues and improve customer experience.
• Track customer engagement, feedback, and satisfaction through regular reports.

Required Skills \& Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• 0–2 years of experience in customer success, customer support, telecalling, or customer relationship management.
• Excellent verbal and written communication skills.
• Strong interpersonal, problem-solving, and follow-up abilities.
• Basic proficiency in MS Excel, Google Sheets, and CRM tools.
• Customer-centric attitude, patience, and a professional approach.

What We Offer

• Opportunity to work with growing consumer brands.
• Exposure to customer experience management and consumer insights.
• A collaborative work environment with opportunities for professional growth.

Who Should Apply?

Candidates who enjoy interacting with people, understanding customer needs, and improving customer experiences are encouraged to apply.

Pay

₹120,000.00 - ₹240,000.00 per year

Work Location

In person