Debt Recovery Agent

Key Responsibilities • Make outbound calls to customers regarding overdue personal loan accounts. • Follow up with customers for pending EMI and loan repayments. • Negotiate payment commitments and encourage timely repayments. • Record customer interactions, payment commitments, and follow-up details in the CRM system. • Resolve customer queries related to loan payments professionally. • Ensure compliance with company policies and regulatory guidelines during collection activities. • Coordinate with internal teams for payment updates and account resolution.