Collection Executive / Officer

Key Responsibilities : • Conduct meetings with customers for EMI and overdue collection as directed by the Collections team. • Act as the main point of contact (PoC) for customers within the cluster, ensuring effective communication and resolution of issues. • Gather continuous feedback from customers to improve service delivery and customer satisfaction. Skills and Background: • Ability to liaise effectively with local authorities such as Police and Court officials. • Graduate qualification required. • Minimum 2 years of work experience in a related field. • Quick learner with strong problem-solving skills. • Must be willing to travel 100% of working time in the field; a bike is mandatory for transportation. • In-depth knowledge of the local area, residing in the city for at least 1 year. • DRA Certified (Optional but preferred). • Previous experience in collections and repossession within the commercial vehicle (CV) industry preferred. • Experience working closely with local collection and repossession agencies is advantageous.