Call centre supervisor

Job Responsibilities

• Supervise and manage daily call centre operations.
• Lead, motivate, and guide the telecaller team.
• Monitor daily calls, team performance, and productivity.
• Ensure proper communication with customers and candidates.
• Handle customer queries, complaints, and escalations.
• Train new employees and improve team communication skills.
• Maintain daily reports and attendance records.
• Support the team in achieving daily and monthly targets.
• Coordinate with management and provide performance updates. Skills Required
• Good communication and leadership skills.
• Basic computer knowledge.
• Team management and problem-solving skills.
• Ability to handle pressure and meet targets.

Experience

Freshers / Experienced (as per company requirements).

Salary

Based on skills and experience.

Pay

₹12,000.00 - ₹49,000.00 per month

Benefits

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Paid sick time

Work Location

In person