Customer Relationship Management Executive

CRM EXECUTIVE

Location

Gurugram

Work Mode

On-Site | 6 Days a Week

Working Hours

9:30 AM – 6:30 PM

Experience

1–3 Years

Company

Bacca Bucci

Compensation

3.6 to 4 LPA

About the Role We are looking for a CRM Executive to manage customer communication, calls, ticketing, and day-to-day CRM operations. The ideal candidate should have excellent verbal communication skills and be comfortable handling customers directly.

Key Responsibilities

Handle inbound & outbound customer calls and resolve customer queries.

Manage and track customer tickets using Zoho, Verifast, and other CRM tools.

Handle queries related to orders, deliveries, returns, exchanges, refunds, and cancellations.

Follow up on pending tickets and ensure timely resolution.

Coordinate with internal teams for customer issue resolution.

Maintain accurate CRM records and daily operational trackers.

Escalate complex issues and ensure proper closure.

Identify recurring customer issues and share feedback with the relevant teams.

Requirements

1–3 years of experience in CRM, customer support, or customer experience.

Excellent verbal and written communication skills.

Confident in handling customer calls.

Experience with CRM/ticketing tools; Zoho and Verifast preferred.

Good Excel/Google Sheets knowledge.

Strong follow-up, problem-solving, and organisational skills.

Customer-first attitude and ability to work in a fast-paced environment.

What We’re Looking For

Someone who is confident on calls, organised, proactive, and takes ownership of customer issues until resolution.

Pay

Up to ₹40,000.00 per month

Work Location

In person