Customer Support Executive

Role

Customer Support Executive

Process

Blended

Working Hours

6 days, rotational basis

About Us: Scrubsy is India's #1 foam-based household cleaner – trusted by thousands of families for kitchen, bathroom, footwear, and all-purpose cleaning. We're a fast growing D2C brand under BoldChem SciencePvt. Ltd., scaling rapidly across Amazon, our own website, and quick commerce platforms. We are a funded organization. We move fast, we care deeply about quality, and we're building the team that is passionate!

Brief: As Customer Support Executive, you are the first and most frequent touchpoint a Scrubsy customer will have. You will handle all customer interactions with speed, warmth and accuracy. You are not just resolving queries; you are shaping how customers feel about the brand every single day.

Key Responsibilities

Manage communications across various communication channels

Conduct outbound feedback calls to customers post-delivery to understand their overall purchase experience, product satisfaction, and delivery experience

Capture and document customers feedback accurately

Coordinate with internal stakeholders to gather relevant information and share customer insights related to product, package and delivery experience

Respond to customers interactions with accuracy, warmth, and a consistent brand voice

Identify interactions that needs escalation – and flag it

Ensure every customer leaves the conversation feeling heard and helped

Monitor and report any unusual spikes in complaints or review patterns

What We Are Looking For

Mandatory Requirement

1 to 5 years of customer support

Hands -on experience using Customer Support tools

Exceptional written and verbal communication skills

Proficiency in Google Workspace and Microsoft Office

Ability to manage multiple priorities simultaneously

Detail oriented

Additional Requirement

Prior experience in D2C, e-commerce or startup

Exposure to quick commerce platforms

AI Adaptability

Who You Are

Empathetic– you genuinely want to help customers

Reliable – you show up without it being a mandate

Resilient – complaint queues and angry customers don't rattle you

Curious – you notice patterns in what customers are saying and speak up about them

. Skillset Required: Customer Support, Customer Support tools, Written communication, Verbal communication, Google Workspace, Microsoft Office, Multi-tasking, Detail oriented, Empathy, Reliability, Resilience, Curiosity