Helpdesk Coordinator

Role Purpose Single point of contact for logging, tracking, and closing all facility service requests and incidents raised by occupants, customers, and internal teams. Ensures timely dispatch, follow-up, and escalation of tickets across electrical, mechanical, BMS, and soft-services domains. Key Responsibilities Log all incoming requests/complaints (call, email, ticketing tool) accurately and promptly Assign tickets to the relevant shift engineer or team based on nature and priority Track ticke…