Team Lead - Telecalling

Position

Inside Sales- Lead

Department

Sales

Location

Ahmedabad

Experience

3-5 Years

Key Responsibilities

• Handle inbound and outbound customer calls to generate sales and convert qualified

leads.

• Understand customer requirements and recommend suitable products based on their

needs.

• Manage the complete lead journey from initial enquiry to order closure.

• Maintain regular follow-ups with prospective and existing customers.

• Build and maintain strong relationships with customers to encourage repeat

purchases.

• Identify opportunities for upselling and cross-selling relevant products.

• Assist customers with product-related queries, order-related concerns and basic issue

resolution.

• Maintain accurate customer and sales information in the CRM.

• Coordinate with internal teams for order processing, delivery and customer-related

requirements.

• Monitor customer feedback and communicate recurring requirements, concerns and

market insights to the management.

• Support new team members with product knowledge, calling processes and day-today activities.

• Assist the reporting manager in monitoring team performance, follow-ups and CRM

discipline.

• Contribute ideas to improve calling efficiency, customer conversion and overall sales

processes.

Candidate Profile

• 3-5 years of experience in telecalling, telesales, inside sales or customer-facing sales.

• Strong verbal communication and convincing skills.

• Good understanding of sales processes and lead conversion.

• Customer-oriented with strong follow-up and relationship-building skills.

• Comfortable working with excel, CRM systems and sales reports.

• Ability to work with targets and handle a high volume of customer interactions.

• Good coordination and problem-solving abilities.

• Prior experience in B2C, e-commerce or a product-based business will be an

advantage.

Pay

₹30,000.00 - ₹45,000.00 per month

Benefits

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Experience

• Telecalling: 3 years (Required)

Work Location

In person