BPO Associate

BPO (Business Process Outsourcing) Associate handles customer service, technical support, back-office administration, or data processing tasks on behalf of client organizations. You can browse active openings locally through platforms like Naukri BPO Jobs in Bangalore. \[1, 2, 3]Core Responsibilities

• Customer Interaction: Handle inbound calls, outbound calls, emails, or live chat messages to resolve user inquiries.
• Process Execution: Follow Standard Operating Procedures (SOPs) for data entry, claims adjudication, billing, or order processing.
• Back-Office Support: Perform administrative duties like database updates, record keeping, and online research.
• Quality \& Performance Goals: Meet strict metrics such as Average Handling Time (AHT), First-Contact Resolution (FCR), and Customer Satisfaction (CS

Pay

₹18,086.00 - ₹30,000.00 per month

Work Location

In person