Retention Specialist

Tyaani Jewellery LLP · Mumbai

वेतन₹40,000–70,000महीना, जैसा लिखा है

कहाँMumbaiMaharashtra

प्रकारFull time

Posted4 Nov6 दिन पहले, SimplyHired से

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अच्छी English चाहिए, बोलने और लिखने में

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जो skills माँगे हैं40 लिखे हैं

Cross-platform strategyCustomer communicationCustomer behaviour analysisConversion rate optimisation analysisData management integrationCustomer relationship buildingStakeholder collaborationLoyalty marketingConversion rates analysisEnterprise SoftwareDigital marketing strategy expertiseMarketing company internal dataBusiness intelligence report generationCustomer segmentation analysisKPI reportingPerformance reporting in digital marketingPerformance reportingCross-departmental liaisonClient relationship developmentAnalysis skillsFirebaseReport and presentation preparationEmail campaign managementMarketing campaign performance trackingChurn preventionCustomer loyaltyClient retention strategyData-driven problem-solvingAudience segmentationMarketing analyticsMultidisciplinary collaborationCRM system proficiencyCollaboration with the marketing departmentMulti-channel digital marketing campaignsChannel managementCommunication skillsKPI analysisCross-functional communicationCampaign performance reportingSegmentation analysis

इस job के बारे में

We are looking for a dynamic and data-driven Retention Marketing (Sr Executive / AM)to drive customer retention, repeat purchases, and long-term customer value. This role focuses on leveraging data, personalization, and omnichannel engagement strategies to build meaningful relationships with customers and enhance conversion across multiple touchpoints.

Key Responsibilities

Own and manage the CRM and retention strategy across Email, WhatsApp, Push Notifications, and SMS channels.

Design and implement personalized customer journeys based on customer behaviour, lifecycle stages, and insights.

Integrate online and offline customer data to deliver seamless omnichannel experiences.

Analyze customer data to monitor retention, churn rate, customer lifetime value (CLV), and funnel performance.

Identify opportunities to improve repeat purchases and customer engagement through targeted campaigns.

Generate and present actionable insights and performance reports using tools such as GA4, Shopify Analytics, and Firebase.

Collaborate with marketing, product, and customer experience teams to optimize CRM campaigns and improve conversion rates.

Candidate Requirements

Strong understanding of CRM platforms and omnichannel customer journeys.

Experience working with customer data, segmentation, and personalization strategies.

Hands-on experience with GA4, Shopify Analytics, Firebase, or similar analytics tools.

A data-driven mindset with strong analytical and problem-solving abilities. Excellent communication and collaboration skills

Pay: ₹40,000.00 - ₹70,000.00 per month

Application Question(s)

What is your current salary?

Which all CRM Tools have you used?

Do you have Experience with any D2C Brands? Name if any.

Work Location: In person

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